Supplier Warranty Policy

FleetPulse Support

September 2024

Table of Contents                 Preface

Ø   FleetPulsePRO pg. 3 to 11

Ø   FleetPulseGO Summary pg. 12

Ø   FleetPulseGO CargoView pg. 13

Ø   FleetPulseGO Solar pg. 14

Ø   FleetPulseGO Track pg. 15

Ø   FleetPulse Base “Legacy” pg. 16 to 18

This document contains proprietary technical data and know-how both of which are confidential and secret information and property of FleetPulse. Absent the prior written permission of FleetPulse, use or disclosure of such information is forbidden.

The information contained in this document, to the best of knowledge, is correct and accurate, and reflects its evaluation as outlined at the time of publication, however, it is not exhaustive.

Do not forward or share this document for any purpose other than information exchange between disclosing party and recipient.

Disclaimer

Used parts must be returned within 30 days of FleetPulse or manufacturer shipping new replacement part. If used part is not returned in time, company requesting warranty will be invoiced for new part and shipping and handling.

Customer to pay for shipping costs of used parts.

FleetPulse or its supplier manufacturers have the right to deny any claims if parts are found to be functional, past the warranty period, failed due to customer abuse, failed due to operational hazards, disassembled or other non-OE related causes.

FleetPulse PRO Parts

PRO Telematics Gateway: Warranty and Parts

Morey Corporation

If a part issue is diagnosed, here are steps to be taken to receive a warranty replacement:

1.         Customers will need to submit an Unpairing request through FleetPulse Support at email Support@fleetpulse.com. Include the following information:

a)         Asset VIN, Device Serial Number, and Unit ID

b)         Shipping address of new device

2.         Customers will be able to move forward with pairing their new device through our FleetPulse Mobile App once it has been received. If unable, contact FleetPulse Support for assistance.

3.         Keep possession of old device so that it can be returned to the manufacturer. Placing the old device in the same box as the new device is recommended.

4.         Add a note with the old device in the box containing:

b)          Customer company name

c)           Customer address

d)          Name, email, and phone number of person responsible for warranty request

Manufacturer RMA Shipping:

Morey Corporation 100 Morey Dr.

Woodridge, IL 60517 ATTN: Elvira Garduno

egarduno@moreycorp.com 630-754-2855

PRO Wiring: Warranty and Parts

Grote Industries

If a part issue is diagnosed, here are steps to be taken to receive a warranty replacement:

1.         Contact the Grote Customer Service department at 800-628-0809 to request a replacement. All claims considered for warranty will be based upon 100% parts return. There will be a charge for any replacement parts when they ship. However, this charge will be canceled once the returns are received.

2.         Once you receive the RGA # and the shipping label by Grote, send old parts to 2600 Lanier Dr. Madison, IN 47250 please be sure to enclose all appropriate documentation that list all parts being returned. Details defined below:

a)          Please be sure to write the RGA # on the outside of the box.

b)          On a sheet of paper document trailer VIN, contact information and address, claim date, and all Grote part numbers being returned.

c)           If claiming labor hours, the customer MUST include labor rate and hours.

NOTE: Corrosion or any weather-related effect on parts are not covered under Grote’s long-life warranty policy. If the customer desires to still process a warranty claim on part failure due to corrosion, contact Grote Customer Service and an exception may be determined based on their decision.

PRO Sensors: Warranty and Parts

ZF/ WABCO 

Warranty shall not apply to the following, but not limited to:

Damage to product or components caused by incorrect use, installation, maintenance or repair, improper fit of mating, cut, broken, chafed, pinched damaged wiring (sensors, harnesses or connectors) damaged in removal or associated with non-genuine WABCO components or material, unauthorized disassembly of product or components, obliterated, defaced or missing name plate, serial numbers or label identification, changes in sealed adjustments, attempted repair of non-serviceable component, damage resulting from corrosion.

For all other warranties contact WABCO/ZF at:

-            Customer Care Center @ (844-732-2493) US/Canada

-            (800) 953-0248 (Mexico) NACustomerCare.ZF@zf.com.

The ZF/WABCO Customer Care Center will provide steps to be taken in shipping failed part and receiving new part. ZF/WABCO Address:

1220 Pacific Drive Auburn Hills, MI 48236

PRO Sensors: Warranty & Parts

Bendix

Bendix warrants their parts for 1-year. To obtain or request warranty:

-                   Vehicle Dealers are to log into the Bendix Warranty Portal at b2bendix.com and complete a claim.

-                   Parts Dealers are to log into the Bendix Warranty Portal at b2bendix.com and complete a claim.

NOTE: Ensure to use approved dealers closest to your location. If labor costs are to be included, ensure to include labor rates and time for replacing the part.

PRO Solar Charging System: Warranty and Parts

PowerFilm Solar

The duration of the Limited Warranty is from the date of initial purchase from PowerFilm, Inc. The foregoing warranty does not apply to any defect, failure, or damage caused by improper use, unauthorized modifications, neglect, improper testing, attempt to repair inadequate maintenance, or damage from accident, fire, abuse, or other hazards. PowerFilm's sole obligation and liability is internal component failure. Provided that the warranty procedures has been followed, it shall be at PowerFilm’s decision to either repair the products or replace the defective product with a new or remanufactured equivalent at no charge.

Customers are encouraged to read all the warranty covers via the link (https://www.powerfilmsolar.com/explore/warranty).

In order for a customer to obtain warranty, contact PowerFilm Solar at:

-     Phone: (515) 292-7606

- Address: PowerFilm Solar, Inc, 1287 XE Place

Ames, Iowa, 50014

PRO 12V Battery: Parts and Warranty

Mighty Max

The shelf life of Mighty Max batteries last two years when not in use. It is recommended to charge them every 6 months to keep them at full charge while in storage.

Mighty Max offers a 1-year warranty for SLA batteries and 5-years for LifePO04 batteries. Warranty will apply to all defective batteries and will not cover those that fail due to misuse or by overcharging.

For warranty claims, contact:

-              Jeremiah Bennet, Jeremiah@ecomelectronics.com

-              Josh Drillick, Josh@ecoelctronics.com

-    Phone: (718) 504-7324

-              Address:

3775 Park Avenue Unit 3

Edison, NJ 08820

PRO Hardware: Warranty and Parts

3D Designs Inc.

Hardware provided for FleetPulse are manufactured to OEM design. Part defects can be identified and reported to the manufacturer upon receiving or first-time installation.

For warranty claims, contact:

-             Shawn Kamm, shawn.Kamm@3ddesignsinc.com

-             Luke Heaton, luke.heaton@3ddesignsinc.com

-    Phone: 402-563-1556

-             Address:

1520 25th Street

Columbus, NE 68601

PRO Battery Cover: Warranty and Parts

Tramec

Hardware provided for FleetPulse are manufactured to OEM design. Part defects can be identified and reported to the manufacturer upon receiving or first-time installation.

For warranty claims, contact:

-             Customer Support, customerservice@tramec.com

-    Phone: 800-336-7778

FleetPulseGO CargoView                         FleetPulseGO Solar

FleetPulseGO Track

FleetPulseGO CargoView: Parts and Warranty

Xirgo Technologies

If a part issue is diagnosed, here are steps to be taken to receive a warranty replacement:

1.            Contact FleetPulse Support at Support@fleetpulse.com to assist with diagnostics and identifying part failure.

2.            If part is defective within warranty period and without any damage:

a)              FleetPulse Support will provide a Xirgo Technologies RMA form to be completed and returned.

i.                      To include: part number, serial number, and explanation on exhibited issue with part

b)                Customer to ship defective part to:

Xirgo Technologies 1461 Lawrence Dr.

Thousand Oaks, CA, 91320 ATTN: Dat Mai

3.               If part is returned and it is diagnosed to be in good condition, the new part sent to customer will be invoiced to the company.

GO Solar: Parts and Warranty

Xirgo Technologies

If a part issue is diagnosed, here are steps to be taken to receive a warranty replacement:

1.            Contact FleetPulse Support at Support@fleetpulse.com to assist with diagnostics and identifying part failure.

2.            If part is defective within warranty period and without any damage:

a)              FleetPulse Support will provide a Xirgo Technologies RMA form to be completed and returned.

i.                      To include: part number, serial number, and explanation on exhibited issue with part

b)                Customer to ship defective part to:

Xirgo Technologies 1461 Lawrence Dr.

Thousand Oaks, CA, 91320 ATTN: Dat Mai

3.               If part is returned and it is diagnosed to be in good condition, the new part sent to customer will be invoiced to the company.

GO Track: Parts and Warranty

Xirgo Technologies

If a part issue is diagnosed, here are steps to be taken to receive a warranty replacement:

1.            Contact FleetPulse Support at Support@fleetpulse.com to assist with diagnostics and identifying part failure.

2.            If part is defective within warranty period and without any damage:

a)              FleetPulse Support will provide a Xirgo Technologies RMA form to be completed and returned.

i.                      To include: part number, serial number, and explanation on exhibited issue with part

b)                Customer to ship defective part to:

Xirgo Technologies 1461 Lawrence Dr.

Thousand Oaks, CA, 91320 ATTN: Dat Mai

3.               If part is returned and it is diagnosed to be in good condition, the new part sent to customer will be invoiced to the company.

FleetPulse Base “Legacy”

Base Telematics Gateway: Warranty and Parts

Morey Corporation

If a part issue is diagnosed, here are steps to be taken to receive a warranty replacement:

1.         Customers will need to submit an Unpairing request through FleetPulse Support at email Support@fleetpulse.com. Include the following information:

a)         Asset VIN, Device Serial Number, and Unit ID

b)         Shipping address of new device

2.         Customers will be able to move forward with pairing their new device through our FleetPulse Mobile App once it has been received. If unable, contact FleetPulse Support for assistance.

3.         Keep possession of old device so that it can be returned to the manufacturer. Placing the old device in the same box as the new device is recommended. Customer to pay for shipping costs of old device.

4.         Add a note with the old device in the box containing:

b)          Customer company name

c)           Customer address

d)          Name, email, and phone number of person responsible for warranty request

Manufacturer RMA Shipping:

Morey Corporation 100 Morey Dr.

Woodridge, IL 60517 ATTN: Elvira Garduno

egarduno@moreycorp.com 630-754-2855

BASE Wiring: Warranty and Parts

GROTE

If a part issue is diagnosed, here are steps to be taken to receive a warranty replacement:

1.         Contact the Grote Customer Service department at 800-628-0809 to request a replacement. All claims considered for warranty will be based upon 100% parts return. There will be a charge for any replacement parts when they ship. However, this charge will be canceled once the returns are received. Please note that Grote has the right to deny any claims if parts are found to be functional, past the warranty period, failed due to customer abuse, failed due to road hazards, disassembled or other non-Grote related causes.

2.         Once you receive the RGA # and the shipping label by Grote, send old parts to 2600 Lanier Dr. Madison, IN 47250 please be sure to enclose all appropriate documentation that list all parts being returned. Details defined below:

a)          Please be sure to write the RGA # on the outside of the box.

b)          On a sheet of paper document trailer VIN, contact information and address, claim date, and all Grote part numbers being returned.

c)           If claiming labor hours, the customer MUST include labor rate and hours.

NOTE: Corrosion or any weather-related effect on parts are not covered under Grote’s long-life warranty policy. If the customer desires to still process a warranty claim on part failure due to corrosion, contact Grote Customer Service and an exception may be determined based on their decision.

1